Imagine the frustration a customer feels when trying to use software, and it presents several flaws and bugs, such as not working correctly or constantly crashing. These bugs are directly related to the software's quality!
Furthermore, they could have been avoided with software testing conducted during the tool's development phase. There are also ways to enhance software quality.
In this content, we will discuss everything about quality, from both the end-user and developer perspectives, and provide tips on qualified professionals to ensure the best possible quality.
So, keep reading until the end and learn how to create the best software!
Software quality: what is it?
To understand what software quality truly is and what should be done to achieve the ideal standard, there are two international organizations, recognized in the software industry, that have come together to create standards to be followed.
These organizations are the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). According to them, software quality is the "totality of features and characteristics of a software product that bear on its ability to satisfy stated and implied needs."
Explicit needs are more related to software developers. They are defined right in the product proposal. Thus, the conditions under which the product should be used and stating its objectives, functions, and performance are defined.
Usually, only the people who worked on its development have a complete understanding of these requirements.
Implicit needs, on the other hand, are related to the end user. They are not documented in the software development document but are extremely essential for the user.
These needs are not stated in the document as they are obvious; however, they must be taken into consideration due to the severity of their consequences.
How to improve software quality
To ensure, and even enhance, software quality, a series of actions and practices are recommended to be followed with the aim of improving the end-user experience and ensuring that the tool functions as developers intended.
In the topics below, we will provide further details on how these improvements impact all stakeholders, from their individual perspectives. For now, let's provide an overview of what can be done.
To begin with, it's crucial to identify possible errors, flaws, and vulnerabilities in the software as early as possible. The earlier these bugs are identified, the greater the chances of the correction being entirely effective. Moreover, of course, the cost of repair is much more affordable.
But how can these bugs be identified? This happens through software reviews and testing! That's why we once again emphasize the importance of conducting tests from the very first stage of development.
There are several types of tests that can be applied to improve software quality, and we'll talk more about this at the end of this content!
User's perspective
As customer needs have already been briefly mentioned in this content, they must be taken into consideration to obtain high-quality software. After all, the customer will be the end user, and depending on their experience with the product, it can either benefit or harm the developing company.
What the customer expects is for the software to fulfill what was promised, especially with the most basic functions. To understand how the tool behaves, it is recommended to perform a black-box test.
It's important to remember that the customer has power, and the market is becoming increasingly competitive. Therefore, it is essential to ensure a good experience for customers.
Developer's perspective
In the developer's perspective, good software quality is related to its construction structure.
What a developer expects from good software is that it is easy to maintain, accepts new updates and features without defects, and can handle large amounts of different users and data simultaneously.
These positive responses from software are essential to ensure that it does not have bugs that could negatively impact the product's and company's reputation.
Software quality is with Auditeste.
As mentioned earlier in this content, there are various types of tests that can be applied to ensure software quality.
To determine which one should be used in your business, it is recommended to seek the assistance of experts, such as the professionals on the Auditeste team.
Here, in addition to having great professionals, we also offer various types of tests.We also help identify which test is ideal for your business! Get in touch and learn more.
