The labor market has experienced an increasingly hectic and competitive routine. Companies embracing different technologies and tools, such as RPA, remain relevant.
RPA is a great option to stand out in the competitive market. It happens because, with this technology, it is possible to automate tasks that require a lot of time from team members but that do not necessarily require human effort.
With this, employees can focus on other, more complex tasks, which can generate better results for the company.
The trend is that these repetitive tasks are increasingly destined for bots, as shown by a study by Grand View Research Inc which says that by 2030, RPA should reach $30.85 billion—growing, on average, 38.2% per year.
But after all, what is RPA, and when can it be used? These and other questions will be answered throughout this content. So, keep reading until the end and put an end to your doubts!
What is RPA?
RPA is the abbreviation for Robotic Process Automation. It consists of a technology for automating repetitive tasks.
Through digital robots, the so-called bots, it is possible to replace human action in the execution of more straightforward, repetitive, low-importance, or operational tasks.
To make this possible, just program the RPA software to perform actions using mouse and keyboard commands. After configuring the program, it can reproduce the controls autonomously countless times, at high speed and without errors in execution.
In this way, employees can perform tasks requiring human effort and expertise. All these practices and dynamics add value and quality to the final delivery. What sets RPA apart from other forms of task automation is that it can be flexible. And once set up, it doesn't need any human intervention to work.
What sets RPA apart from other forms of task automation is that it can be flexible. And once set up, it doesn't need any human intervention to work.
It must be noted that the RPA will only do what it was previously programmed to do. Therefore, you must reprogram the software if you need to put RPA to perform other tasks.
There is also the recurring doubt about whether or not RPA is an Artificial Intelligence. RPA is not an AI. AIs, unlike RPA, can perform more complex tasks and even make decisions.
AIs are also able to work using images and videos. A capability that RPA does not yet have.
Types of RPA
There are three main types of RPA.
Attended
This type of automation is recommended for tasks where the trigger is difficult to identify automatically, so human assistance is required.
In that case, the tool's bot will do most of the task. However, the initial trigger must be fired manually.
Despite not being fully automated, this type of RPA will still avoid many errors and human effort.
Unattended
Autonomous RPA, on the other hand, does not need human interference; it works completely independently after being programmed.
Companies with a large amount of data widely use this type of automation. By using Autonomous RPA, administrative and repetitive tasks are no longer the responsibility of company employees.
This practice can be done by entering data at a specified location, a bot, or a program orchestrating the process.
Hybrid
As the name implies, assisted and autonomous automation steps are used in this case. These steps are combined to connect front and back office activities.
When can it be used?
RPA can be used in several sectors of companies from the most varied segments. Below you can see some examples.
Finance and shopping
Errors are avoided by using RPA to automate labor-intensive tasks such as managing, updating, and processing extensive databases. It automatically ensures greater control for financial and purchasing operations.
RPA bots can produce financial reports, which often require a lot of attention from humans, within minutes and without errors. These bots are also great for monitoring inventory, for example.
Human Resources
With RPA, part of these tasks is assigned to bots, leaving employees free for more strategic tasks. In this case, bots can help collect and organize candidate information.
With RPA, part of these tasks is assigned to bots, leaving employees free for more strategic tasks. In this case, bots can help collect and organize candidate information.
They can even schedule interviews with candidates. Another thing that significantly helps the IT professional's life is the organization of employee data, which RPA can do.
Sales
Another RPA feature is a conversion accelerator, improving communication between seller and customer. Making this communication more precise reduces errors in manual data entry along the funnel.
Os bots podem ser usados também para coletar informações sobre concorrentes e nos envios de follow-ups.
Advantages and benefits of RPA
It's already clear that RPA is a hand in the wheel for companies that have many tasks with repetitive processes, right? But, to further strengthen this aspect, you can see some of the advantages and benefits of using RPA below.
The company's productivity increases as repetitive tasks are done by bots that don't need breaks to rest. And with that, other tasks that require human intervention can be done simultaneously, thus accelerating the process as a whole.
The quality of deliveries is also positively impacted. When bots perform tasks, the chances of errors are much smaller and can reach almost zero. It also avoids time spent on rework.
Using RPA, processes become standardized, ensuring better quality and more reliable delivery and passing more confidence and professionalism to potential customers.
The cost to maintain an RPA is low compared to a human contributor. RPA also helps speed up the process and avoid rework. The bot also impacts an organization's finances.
Auditeste provides process automation services, so if you are interested and want to implement RPA in your business, contact us and learn how to do it!
